PlumbersDash ("PlumbersDash", "we", "us") provides software that helps plumbing
professionals and their teams manage jobs, quotes, invoices, customers, and
technicians. This Privacy Policy explains what information we collect, how we use
it, and the choices you have. It applies to our mobile apps (plumber app and
technician app) and our web dashboard.
Plain-language summary: We collect the information needed to run
your business inside the app. We do not sell your data or your customers' data to
advertisers. You can delete your account and data from within the app at any time.
1. Information We Collect
- Account information — your name, business/company name,
phone number, and (optionally) email address, used to create and secure your account.
- Business data you enter — jobs, schedules, quotes, invoices,
expenses, and the contact details of your own customers (such as their name,
phone, and service address) that you choose to add to run your business.
- Location data — when a technician marks a job as "on the way"
or "working", the app shares that technician's live location so the customer and
the plumber can see where the technician is. Location sharing stops when the job
is completed or cancelled. See Section 4.
- Subscription and billing — subscriptions are processed by our
payment provider, Stripe. We receive your subscription status; we do not store
your full card number.
- Device and usage information — basic technical data (such as
device type and diagnostic/crash logs) used to keep the app reliable.
2. How We Use Information
- To provide and operate the service — creating jobs, generating quotes and
invoices, dispatching technicians, and enabling live tracking.
- To authenticate you, keep your account secure, and prevent abuse (including
SMS verification of your phone number at sign-up).
- To provide customer support and send important service notifications.
- To maintain, troubleshoot, and improve the app.
3. How Information Is Shared
We share information only as needed to run the service:
- Service providers — Google Firebase (secure hosting,
database, and authentication) and Stripe (subscription payments). These
providers process data on our behalf under their own security and privacy terms.
- Your customers — when you share a live-tracking link, the
relevant customer can see the assigned technician's location for that job only.
- Legal reasons — if required by law or to protect rights,
safety, and the integrity of the service.
We do not sell your personal information, or your customers'
information, to advertisers or data brokers.
4. Location Data
Technician location is used only while a job is active (after the
technician taps "on the way" or "working") to power live tracking for that job. It
is visible only to the assigned customer and to the plumber the technician works
for, and it stops being shared as soon as the job is completed or cancelled. We do
not use location for advertising and do not sell it.
5. Data Retention and Deletion
We keep your information while your account is active. You can delete your account
at any time from within the app (plumber app: Settings; technician app: Profile),
which removes your associated data. Some records may be retained briefly where
required for legal, security, or accounting purposes.
6. Security
We use reasonable technical and organizational measures — including
authentication, tenant-scoped access rules, and encryption in transit — to protect
your information. No method of transmission or storage is 100% secure, but we work
to keep your data safe.
7. Children
PlumbersDash is a business tool intended for adults and is not directed to
children. We do not knowingly collect information from children.
8. Your Responsibilities as a User
If you add your customers' information to PlumbersDash, you are responsible for
handling that information lawfully and only to provide your service, in line with
applicable law (including consumer-protection and data-protection laws such as
those enforced in Mexico).
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will revise the "Last
updated" date above and, where appropriate, notify you within the app.
10. Contact Us
Questions about this policy or your data? Email us at
support@plumbersdash.com.
This policy is provided in good
faith to describe our practices. It does not constitute legal advice.